For any question, technical issue or request related to the Sofimar app, you can contact us by email at:
We generally reply within 1–2 business days. To help us assist you faster, please include a description of the issue and, if possible, your phone model and operating-system version.
Sofimar is the patient companion app for the SOFIMAR clinic. Through the app you can book appointments, view your lab results, imaging results, medical letters and prescriptions, and manage your family's medical profiles.
From the start screen choose "Create your SOFIMAR account" and enter your email, password and personal details. To access medical content, the account requires a verified email and identity confirmation via CNP (Romanian personal numeric code).
Your CNP is used solely to identify you in the medical system and to link your account to your medical record at the clinic. See the Privacy Policy for details.
On the sign-in screen tap "Forgot your password?" and enter your email address. You will receive an email with reset instructions.
You can start account deletion directly in the app, from Account → Delete account. You can also request deletion without the app from the Account and Data Deletion page.
See also our Privacy Policy for details on how we process your data.