Account and Data Deletion — Sofimar App

Operated by SOFIMAR IMAGING SRL

You can request deletion of your Sofimar app account and associated app data even if you no longer have access to the app.

Email deletion request

1. Fastest option: delete in the app

If you can still sign in, open the Sofimar app and go to Account > Delete account. Confirming this action removes your sign-in account and starts the account deletion process immediately.

2. Request deletion without the app

If you uninstalled the app, cannot sign in, or prefer a support request, email us at sofimar.ajutor@gmail.com with the subject "Sofimar account deletion request".

Please include:

the email address used for your Sofimar app account;
your full name and phone number, so we can identify the account;
whether you want only the app account deleted, or also want us to review deletion of additional app data.

For your security, do not send your full CNP, ID-card images, or medical documents in the first email. If we need more information to verify your identity, we will tell you what is needed.

3. What is deleted

Your Firebase Authentication sign-in account is removed.
Your app profile and contact fields, such as name, email address, and phone number, are cleared or deactivated.
Your registered push notification tokens are deleted, so the device stops receiving Sofimar app notifications.
The active CNP uniqueness lock used by the app account is released.
You will no longer be able to access medical records through the deleted app account.

4. What may be kept

Data type	Retention reason
Medical records, including appointments, lab results, imaging results, medical letters, and prescriptions	Healthcare, clinic record-keeping, and legal obligations. These records are not accessible through the deleted app account and may be restored to a new app account only after CNP verification, where lawful.
Minimal archived account marker and CNP reference	Needed to match the correct clinic record, prevent record mismatches, and support verified restoration if you later create a new app account.
Technical security logs and accounting records	Security, fraud prevention, debugging, accounting, and legal compliance. These are kept only for the period required for those purposes.

If you ask us to delete additional app data, we will delete what we are legally allowed to delete and explain any information that must be retained.

5. Timing

In-app deletion is processed immediately. For email requests, we generally reply within 1-2 business days and complete verified deletion requests as soon as reasonably possible, subject to identity verification and any legal retention requirements.

6. Operator

SOFIMAR IMAGING SRL
Registered office: Bdul. Laminorului nr. 38, Et. 3, Ap. 9, Sector 1, Bucharest, postal code 012953, Romania
Romanian tax ID (CUI): 43776197
Email: sofimar.ajutor@gmail.com

See the Privacy Policy and Support page for more information.